These Terms of Service explain the rules for using Dog Hotel Near Me and outline the responsibilities of both users and the dog hotels listed on our platform. By using our website, you agree to follow these Terms.
In this document, you’ll learn how bookings work, what information we provide, what obligations apply when you submit a reservation, and how matters like cancellations, payments, and liability are handled. Please review these Terms carefully before using our platform.
Table of Contents
1. Introduction
Welcome to Dog Hotel Near Me (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, tools, and booking features that allow users to discover, compare, and book dog hotels. By accessing or using Dog Hotel Near Me, you accept these Terms in full. If you do not agree with them, please do not use our platform.
These Terms work alongside our Privacy Policy and, where applicable, Cookie Policy. You agree that you have read and understood these documents before using our services.
2. Definitions
For clarity throughout these Terms:
- “Platform” refers to the Dog Hotel Near Me website and all related features.
- “User”, “you”, or “your” refers to anyone accessing or using the platform.
- “Dog Hotel” or “Service Provider” refers to the independent third-party accommodation facilities listed on our platform.
- “Booking” refers to a reservation request submitted through our platform.
- “Account” refers to a user profile created on our platform (if applicable).
- “Content” refers to text, images, listings, descriptions, or other materials displayed on the platform.
3. About Our Platform
Dog Hotel Near Me operates as a search, comparison, and booking intermediary. We allow users to view dog hotels, check availability, submit booking details, and communicate with service providers.
We do not own, manage, or operate the dog hotels listed on our platform. Each hotel is fully responsible for its facilities, rules, pricing, availability, care standards, and services. Our role is limited to connecting users and hotels through our platform.
A successful booking means you are entering a direct agreement with the selected dog hotel. We are not a party to the accommodation contract itself.
4. Contractual Relationship
When you make a booking through Dog Hotel Near Me, you enter into a direct agreement with the selected dog hotel or pet accommodation provider. We act only as an intermediary that forwards your booking details to the hotel.
The dog hotel is solely responsible for:
- confirming your reservation,
- providing the accommodation service,
- setting and applying its own rules,
- communicating check-in/check-out requirements, and
- delivering the care, facilities, and services offered.
Dog Hotel Near Me is not responsible for the quality, safety, availability, or suitability of any dog hotel. All information about rooms, services, facilities, and requirements is provided by the hotel itself. We make reasonable efforts to present accurate information, but we cannot guarantee that all details are complete, error-free, or up to date.
5. Your Responsibilities as a User
By using Dog Hotel Near Me and submitting a booking, you agree to:
- Provide accurate, complete, and current information during the booking process.
- Ensure all dog details (breed, size, age, behavior, medical needs, etc.) are correctly described.
- Comply with the house rules and policies of the selected dog hotel.
- Only make genuine booking requests and not misuse the platform with false or speculative reservations.
- Use the platform lawfully, including not interfering with the website or attempting unauthorized access.
- Not post harmful, misleading, or inappropriate content on review features or available messaging tools.
You are responsible for all actions taken under your name or account (if the platform uses accounts).
6. Prices and Payment
Pricing displayed on Dog Hotel Near Me is provided by the respective dog hotels. Rates may vary by location, room type, dates, or additional services such as grooming, walking, or extended care.
If a booking requires online payment through our platform:
- The transaction is processed securely by our integrated third-party payment providers.
- We do not store full payment card details.
- The hotel receives its share of the payment automatically, and our portion is handled within the same transaction.
Some hotels may allow or require payment upon arrival instead. Any such policies are set directly by the dog hotel.
Taxes and fees may be included in the listed price or shown separately, depending on the hotel and location.
We reserve the right to correct pricing errors. If an incorrect price is displayed and the difference is material, we may cancel the booking or contact you to confirm before proceeding.
7. Cancellations, Changes, and Refunds
Cancellation, modification, and refund policies are determined entirely by the dog hotel you book with. These policies vary across hotels and may depend on factors such as the type of room, seasonal demand, or special services requested.
Before completing a booking, you will be shown relevant cancellation or change conditions provided by the hotel. By confirming the booking, you agree to those terms.
- Requests to cancel or modify a booking should follow the instructions provided in your confirmation email or within the hotel’s policy.
- Some bookings may be non-refundable or may incur fees if changed or canceled.
- Refunds, when applicable, are processed by the dog hotel or the payment provider used during your booking.
- Dog Hotel Near Me is not responsible for approving or issuing refunds.
If you require assistance with a cancellation or change, you may contact us and we will forward your request to the hotel, but final decisions rest with the service provider.
8. User Accounts
Some features of Dog Hotel Near Me may require creating an account. If you choose to register:
- You must provide accurate and complete account information.
- You are responsible for keeping your login details secure.
- You agree not to share your password or allow unauthorized access to your account.
- Activities performed under your account are considered your responsibility.
- You must be at least 18 years old to create or use an account.
We may suspend or terminate accounts that violate these Terms, engage in misuse, or pose security risks.
9. Content and Reviews
If, or when, Dog Hotel Near Me allows the user to leave reviews, upload content, or send messages through the platform:
- Content must be honest, respectful, and based on your own experience.
- You may not submit defamatory, harmful, misleading, offensive, or promotional content.
- You grant Dog Hotel Near Me a non-exclusive right to display, reproduce, or moderate content you submit.
- We may remove or edit content that violates these Terms or is inappropriate.
We do not guarantee the accuracy of user reviews and are not liable for content posted by other users.
10. Platform Availability and Accuracy
We aim to keep Dog Hotel Near Me available, functional, and up to date, but we cannot guarantee:
- uninterrupted or error-free operation of the platform,
- that the website will always be secure or free from bugs,
- that all content provided by dog hotels is accurate, complete, or current.
Information such as availability, pricing, rules, offered services, and photos is supplied directly by the dog hotels. While we take reasonable steps to display this information correctly, we do not verify every detail and cannot be held responsible for inaccuracies, changes, or omissions.
We may update, modify, or improve the platform at any time. Access may be temporarily suspended for maintenance, updates, or reasons outside our control.
11. Liability
To the fullest extent permitted by law:
- Dog Hotel Near Me is not liable for losses or damages arising from your stay at a dog hotel or from services provided by a third-party accommodation provider.
- We are not responsible for any injury, incident, damage, or issue involving your dog during its stay.
- We do not guarantee the suitability, safety, cleanliness, availability, or quality of any dog hotel listed on the platform.
- We are not responsible for indirect, incidental, or consequential losses, including lost revenue, missed bookings, or service interruptions.
- We are not responsible for delays or issues caused by events outside our control (for example, technical failures, outages, or force majeure).
Your use of the platform is at your own discretion and risk.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, such as liability for fraud or situations where limitations are prohibited by applicable law.
12. Intellectual Property
All content available on Dog Hotel Near Me – including website design, branding, text, graphics, icons, tools, and software – is owned by us or licensed to us.
You may not:
- copy, reproduce, or redistribute the platform or its content,
- use our brand or materials for commercial purposes,
- reverse engineer, scrape, or attempt to extract data from the platform.
You may use the website solely for personal, non-commercial purposes related to viewing and booking dog hotels.
13. Privacy and Cookies
Your use of Dog Hotel Near Me is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our platform, you acknowledge that your data may be processed in accordance with that policy.
Our website may use cookies or similar technologies to ensure proper functionality, improve performance, and understand how users interact with the platform. Details about the types of cookies we use and how you can manage them are described in our Privacy Policy or Cookie Policy (if provided separately).
14. Changes to These Terms
We may update or modify these Terms from time to time, for example when we introduce new features, adjust our platform, or comply with legal requirements. When we make changes, the “Last updated” date at the top of this page will reflect the revision.
By continuing to use Dog Hotel Near Me after updated Terms have been posted, you are considered to have accepted the changes. If you do not agree with the revised Terms, you should discontinue using the platform.
We will take reasonable steps to inform users of significant changes, such as by posting a notice on the website.
15. Applicable Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which Dog Hotel Near Me operates or is registered. Any disputes arising in connection with your use of the platform or these Terms should first be attempted to be resolved informally by contacting us.
If a dispute cannot be resolved informally, it may be handled through the appropriate courts or online dispute resolution mechanisms as allowed by applicable law.
Nothing prevents you from exercising mandatory rights granted to you by your local law.
16. Contact Us
If you have any questions about these Terms, your bookings, or how our platform works, you can contact us at:
Email: support@doghotelnearme.com
We aim to respond to inquiries within a reasonable timeframe. If your question relates to a specific booking, please provide enough details so we can assist you or forward your request to the relevant dog hotel.