Welcome to the Dog Hotel Near Me Partner Help Center.
This page is designed specifically for dog hotel owners, managers, and pet accommodation professionals who list their services on our platform. Here you’ll find everything you need to successfully set up your listing, manage bookings, update rooms, handle payments, and troubleshoot technical issues.
Whether you’re becoming a partner for the first time or expanding your business across multiple locations, this guide provides clear instructions, policies, and best practices to help you get the most out of your partnership with us. Our goal is to make onboarding simple, daily management efficient, and collaboration smooth for both you and your guests.
Table of Contents
1. Getting Started as a Partner
1.1 Creating Your Partner Account
To begin listing your dog hotel on Dog Hotel Near Me, you will need a partner account. This gives you access to your dashboard, your listings, booking management tools, and payout information.
New accounts may see “Your account is not enabled for selling, please contact the admin” until they are reviewed and approved. Please contact us if this message remains visible after your account has been approved.
How to register
- Visit the Partner Registration page.
- Enter your business name, email address, phone number, and desired password.
- Confirm your email address by clicking the activation link we send you.
- Log in to access your Partner Dashboard.
Login tips
- Use a business email whenever possible.
- Check spam or promotions folders if you don’t receive the verification email.
- Make sure your password meets minimum security requirements.
1.2 Partner Dashboard Overview
Your dashboard is the central hub where you manage everything related to your hotel. Every tool is grouped into clear sections to keep your workflow simple and organized.
Your Settings tab is where you can configure essential business information, payout preferences, and visibility settings for your hotel.
Main Dashboard Sections
| Section | Purpose |
|---|---|
| Orders | View and manage all booking orders. |
| Coupons | Create and manage discount codes. |
| Reports | See sales, views, and performance stats. |
| Reviews | Read and manage guest reviews. |
| Withdraw | Request payouts and view your balance. |
| Booking | Manage booking products, calendar, and resources. |
| Announcements | Important updates and announcements. |
| Settings | Edit store details, payment info, and profiles. |
Quick-Start Checklist
Use this simple table to ensure your listing is fully ready for publishing.
| Step | Status |
|---|---|
| Create partner account | ✔ |
| Add hotel name, address, and general details | ✔ |
| Upload photos of rooms and facilities | ✔ |
| Add room types with pricing | ✔ |
| Add availability | ✔ |
| Submit for approval | ✔ |
1.3 Adding Your First Dog Hotel Listing
Required Information
When creating a new listing, please include:
- Hotel name and address
- Contact details
- Description of your facilities
- General policies (check-in/out, required documents, breed or size rules)
- Photos of rooms, outdoor areas, play zones, feeding areas
- Key amenities such as grooming, training, socialization, walking services
- Minimum and maximum stay requirements
Writing Strong Descriptions
A strong description should give dog owners a clear picture of what staying with you is like. Start with a short, friendly introduction to your property and the type of experience you offer. Then describe the environment in simple terms, for example if it is calm and structured, more active and social, or focused on one-to-one care.
Explain what is included in the stay, such as walks, feeding routines, playtime, supervision, and any extra services. If you offer special support, for example for puppies, senior dogs, dogs on medication, or dogs with particular behavior needs, mention this clearly. Finish by reassuring owners about safety, cleanliness, and how you look after the wellbeing of every dog.
Photo Requirements
- Use high-resolution images (min 1200px wide).
- Include at least: 1 exterior photo, 2 room photos, 1 outdoor area, and 1 staff or facility image.
- Avoid blurry or dark photos.
- Don’t use stock images.
Approval Process
After you submit your listing:
- Our team reviews accuracy, quality, and completeness.
- We may request edits, better photos, or clarification.
- Once approved, your hotel becomes publicly visible.
Common Reasons for Delays
- Missing required information
- Blurry, low-quality, or stock photos
- Inaccurate pricing or vague descriptions
- Policies that contradict platform rules
2. Managing Listings, Rooms, and Content
2.1 Editing Your Hotel Profile
You should review and update your listing whenever something important changes at your hotel. This includes adding new services, changing prices, renovating or expanding your facilities, updating your policies or capacity, or when guest feedback shows that information on the page is unclear or incomplete.
Regular small updates keep your listing accurate, improve guest trust, and reduce the risk of misunderstandings at check-in.
Changes may require re-approval before they appear publicly, depending on the type of update.
When Should You Update?
- If you add new services
- If pricing changes
- If you renovate or add rooms
- If policies or capacity change
- If customer feedback highlights unclear details
Keeping your listing accurate improves trust and reduces customer misunderstandings.
2.2 Adding, Editing, and Removing Rooms
Each room type should reflect a specific stay option. Examples include:
- Standard Kennel Room
- Deluxe Private Suite
- Cage-Free Playroom Stay
- Puppy Room
- Senior Dog Comfort Room
Room Setup Includes:
- Room name
- Price per night
- Capacity (max dogs, size/weight limits)
- Services included (feeding, walks, playtime)
- Available add-ons
- Photos
- Seasonal changes
Approval Requirements
Room changes that significantly affect guest experience (pricing, policies, availability) may require manual approval before going live.
2.3 Content Quality Guidelines
To ensure a high-quality, trustworthy platform, all listings must meet our content standards.
Best Practices
- Write clearly, avoid overly promotional language.
- Use bullet points for easy scanning.
- Keep information factual and honest.
- Describe your services as they are—not as you wish they were.
Examples of Good vs. Poor Descriptions
| Good Description | Poor Description |
|---|---|
| “Each suite includes soft bedding, daily walks, feeding twice per day, and access to supervised playtime.” | “A very nice room that dogs love. Best place ever!” |
| “We provide medication support for dogs that require scheduled oral medicine.” | “We can help with anything you need.” |
| “Large outdoor fenced area with shade and water access.” | “Great yard.” |
Prohibited Content
- Misleading statements
- Fake reviews
- Stock or AI-generated images
- Claims of accreditation you do not have
3. Availability, Pricing, and Bookings
Managing availability, setting accurate prices, and understanding how bookings work are essential to running a successful listing on Dog Hotel Near Me. This section guides you through everything from seasonal schedules to booking confirmations and cancellations.
3.1 Setting and Updating Availability
Your availability settings determine when guests can book your dog hotel. Keeping this section up-to-date helps avoid double bookings and ensures a smooth guest experience.
How to update availability
- Log into your Partner Dashboard.
- Navigate to your listing.
- Select the dates you want to open or block.
- Apply season-based rules if required.
- Save your changes.
Under the Booking tab you can access tools like All Booking Product, Manage Bookings, Calendar, and Manage Resources. These become fully available once your account is enabled for selling.
Common availability actions
| Action | Purpose |
|---|---|
| Open dates | Allow guests to book specific days or seasons. |
| Block dates | Use for renovations, fully booked days, closures, holidays, or staff shortages. |
| Adjust minimum stay | Set multi-night stay requirements (e.g., weekends or peak season). |
| Set max capacity | Helps prevent overbooking. |
Seasonal opening periods
You can create custom seasonal schedules, such as:
- Summer peak season
- Holiday high-demand periods
- Low-season availability
- Weekday-only operations
Tips for reliable availability
- Update your calendar weekly.
- Block dates as soon as you know you’re full.
- Review seasonal pricing at least twice per year.
- Avoid sudden changes that confuse returning customers.
3.2 Managing Pricing and Extra Services
Your pricing appears directly to users, so accuracy is essential for both revenue and trust.
Types of prices you can set
- Base nightly rate for each room
- Seasonal rates (higher demand periods)
- Weekend pricing
- Holiday pricing
- Extra dog fee (if allowed by your hotel)
- Add-on services such as grooming, training, extended walks, or medication administration
Suggested add-on service examples
| Add-on Service | Recommended Format |
|---|---|
| Extra Walk | “One 30-minute walk per day” |
| Grooming | “Basic grooming on request” |
| Medication | “Oral medication, scheduled as needed” |
| Play session | “Supervised playtime with other dogs” |
Pricing best practices
- Keep prices competitive within your region.
- Disclose all fees upfront (avoid hidden charges).
- Review seasonal demand to maximize occupancy.
- Use clear descriptions for each add-on service.
3.2.1 Promotions & Coupons (Optional Tool)
Some partners may see a Coupons tab in their dashboard. This allows you to create discount codes for returning customers or promotional periods.
You can add a new coupon by selecting Coupons → Add New Coupon, where you can set the amount, type of discount, usage limit, and expiry date.
3.3 Booking Flow and What Happens After a Guest Books
Once a guest submits a booking request, your hotel will receive full details in your dashboard and via email.
Booking stages
- Guest selects hotel + dates
- Guest submits dog details + preferences
- Booking arrives in your Partner Dashboard
- You either:
- Confirm automatically (if auto-confirm is enabled), or
- Review manually and accept/reject
- Guest receives a confirmation email
- Booking becomes visible in your dashboard under Upcoming Reservations
In the Orders section of your dashboard, you can search, filter by date or status, and export your orders using the built-in filtering and export tools.
Information you will receive
- Dog owner contact details
- Dog profile (breed, size, age, temperament, needs)
- Requested dates
- Selected room type
- Add-on services (if any)
- Payment status (depending on your payment settings)
Reasons to manually reject a booking
- Dog does not meet your policy requirements
- Requested dates are unavailable
- Incomplete or unclear information
- Safety concerns
- Hotel temporarily closed
Always include a short explanation when rejecting; it improves customer experience and avoids confusion.
3.4 Handling Modifications and Cancellations
Each dog hotel sets its own cancellation and modification rules. These are shown to customers before they book and must be respected once published.
Common policy options
| Policy Type | Description |
|---|---|
| Flexible | Free cancellation up to X hours/days before arrival. |
| Moderate | Partial refund or small fee for late cancellations. |
| Strict | No refunds after booking or after a limited period. |
| Non-refundable | Lower price, no refund at any time. |
How to manage changes
- Guest contacts you directly or through us.
- Review the request and check your availability.
- Approve, reject, or propose alternative dates.
- Booking updates automatically once confirmed.
Best practices
To keep changes and cancellations simple for both you and your guests, make sure your policies are written in clear language and easy to find in your listing. Respond to modification and cancellation requests as quickly as you can, and always check your availability and rules before confirming anything.
Try to apply your policies consistently, and avoid making exceptions unless there is a very good reason, so that guests feel treated fairly and you do not set expectations you cannot keep in the future. Whenever a fee applies, explain it before you confirm the change, so there are no surprises later.
4. Payments, Payouts, and Invoices
This section explains how payments work, how you receive payouts, and what partners should expect when using WooCommerce-based payment processing on our platform.
(Not all hotels use platform payments; some still accept direct-on-arrival payments. This section covers both setups.)
4.1 Payment Methods Available to Guests
Depending on your settings, guests may:
- Pay in advance through our platform
- Pay a deposit
- Pay on arrival
- Pay with a mix of deposit + remaining balance
You can choose which payment options you allow.
Payment types supported
| Method | Availability |
|---|---|
| Credit / debit card | Yes, via secure processor |
| Apple Pay / Google Pay | Supported where enabled |
| Deposit payments | Optional |
| Pay-on-arrival | Allowed if you choose |
4.2 How Payments Process Through Our Platform
If your hotel participates in platform-managed payments:
- Payments are processed securely through our WooCommerce payment gateway setup
- You receive your share automatically
- We receive our commission automatically
- No manual invoicing is required
- Full card details are never stored by us
Benefits of using platform payments
- Faster confirmation for guests
- Automated commission handling
- Lower administrative workload
- More trust from users
- Fewer no-shows
4.3 Partner Payouts
Your payout depends on your hotel’s payment structure.
How payouts work
- Payment is transferred to your business bank account after a completed booking or on a set payout schedule (weekly / monthly).
- Your dashboard shows payout status, amount, commission, and payment history.
- You can export payout reports anytime.
Payout report includes
- Booking reference
- Guest name
- Stay dates
- Total amount paid
- Commission deducted
- Net amount paid to hotel
- Payout date
4.4 Invoices and Commission Statements
We automatically generate commission statements when platform payments are used. These can be downloaded from your dashboard, typically under Reports → Statement or your Withdraw section.
You will find
| Document Type | Purpose |
|---|---|
| Commission invoice | Shows the commission retained by Dog Hotel Near Me. |
| Payout remittance | Shows the final amount transferred to your bank account. |
| Monthly summary | Optional document summarizing all bookings in a given month. |
4.5 If You Only Accept Pay-on-Arrival Payments
Hotels choosing to handle payments directly must:
- Collect payment from the guest on arrival
- Handle refunds manually
- Mark bookings as “Paid” in their dashboard (optional but recommended)
- Follow local tax rules independently
This method gives more control but involves more manual work.
4.6 Refunds and Disputes
In practice, refunds depend mainly on three things: your hotel’s cancellation policy, whether payment was made online or at the hotel, and whether the booking is refundable.
Who handles refunds?
| Scenario | Handler |
|---|---|
| Guest paid through platform | We do not process refunds on non-refundable bookings. |
| Guest paid directly to hotel | The hotel handles refunds with customer. |
Chargebacks
If a guest disputes a payment:
- The payment processor investigates the claim
- You may be asked to provide evidence (confirmed booking, check-in records, communication logs)
- Funds may be temporarily withheld until resolved
Providing clear policies and good communication reduces chargebacks significantly.
5. Managing Guest Communication
Clear, timely communication is one of the biggest factors influencing guest satisfaction and booking success. This section explains how partners can communicate with dog owners, what tools are available, and how to handle common scenarios.
5.1 Communication Channels Available to Partners
Partners can communicate with guests through:
- Partner Dashboard Messaging (upcoming)
- Email (guest details provided after confirmation)
- Phone (if provided by the guest)
- Automated messages (optional depending on your setup)
Using the dashboard as the primary communication channel helps keep all booking-related conversations in one place.
When to use each channel
| Channel | Best Used For |
|---|---|
| Dashboard Messaging (TBA) | General questions, clarifications, sharing check-in details, polite reminders. |
| Sending documents, forms, or longer instructions. | |
| Phone | Urgent changes, arrival coordination, medical or behavior updates. |
| Automated Messages | Confirmation notes, check-in instructions, care guidelines. |
5.2 Responding to Booking Requests
A quick, friendly response to new booking requests helps you secure more reservations and builds trust with dog owners. Aim to reply within a short time frame and always acknowledge any special notes or questions from the guest. If something about the dog or the stay is unclear, you can ask a few focused follow-up questions to make sure the booking is a good fit.
Useful follow-up questions can include:
- Is the dog fully vaccinated and up to date on flea and tick prevention
- Does the dog have any allergies, medical conditions, or medication needs
- How does the dog usually behave around other dogs and new people
Once you are confident that the stay matches your rules and capacity, confirm the booking and, if needed, remind the owner about any important requirements or documents they need to bring.
5.3 Pre-Arrival Communication
Clear pre-arrival communication helps guests feel prepared and prevents most misunderstandings before they happen. A short message before the stay sets expectations, reminds owners of documents or items they must bring, and gives them confidence that their dog will be well cared for. It also helps you avoid delays at drop-off by ensuring the owner knows your policies, procedures, and check-in routine.
A simple pre-arrival checklist can include:
- Required documents, such as vaccination proof
- What the owner should bring (food, medication, comfort items)
- Drop-off and pick-up instructions
- Any important hotel policies or rules
Template example
You can provide partners with this:
Hello!
Thank you for booking with us. To prepare for your dog’s stay, please bring vaccination documents, food/medication (if applicable), and any comfort items your dog prefers. If you have questions or special requests, feel free to reply here.
5.4 Handling Guest Questions
Most guest questions relate to everyday care such as feeding routines, walking schedules, socialization rules, medication procedures, or pick-up and drop-off times.
You can usually address these topics in a short, clear reply that explains how things work at your hotel.
If a guest asks about something you do not offer, simply let them know in a friendly way and, if possible, provide an alternative or suggestion that still supports their dog’s stay.
5.5 Communicating During the Stay
Updates during a dog’s stay should be friendly, brief, and consistent with what you promised before arrival. Some hotels send photos or short notes daily, while others provide updates only on request.
The important thing is to set expectations early and then follow through. Keep updates positive, contact the owner immediately if something is wrong, and aim for a calm and reassuring tone that shows their dog is in good hands.
Best practices
- Set expectations early (daily, every other day, or only on request).
- Keep updates short and positive.
- Inform the owner immediately if concerns or incidents occur.
5.6 Handling Emergencies or Issues
Emergencies must be handled with clarity and professionalism.
Examples of situations requiring immediate contact
- Illness or injury
- Unexpected aggressive behavior
- Sudden change in eating/drinking habits
- Incidents involving other dogs
- Required veterinary care
Partner responsibilities
- Contact the owner as soon as possible
- Document what occurred
- Follow agreed-upon emergency protocols
- Seek veterinary assistance if needed
Maintaining detailed logs helps prevent disputes and improves trust.
6. Policies, Requirements, and Safety Standards
Setting clear, transparent policies helps keep dogs safe and ensures guests understand what to expect when booking your hotel. This section outlines the standards partners should maintain.
6.1 House Rules and Guest Requirements
Each hotel should clearly define its own rules. These must be displayed in your listing so guests can see them before booking.
Examples of common house rules
- Check-in and check-out times
- Feeding routines you follow
- Playtime or socialization rules
- Crate or kennel requirements
- Outdoor activity rules
- Quiet hours
- Staff supervision schedules
Suggested listing format
| Category | Example Rule |
|---|---|
| Feeding | “Dogs are fed twice daily unless otherwise instructed.” |
| Socialization | “Group play only for dogs with proven friendly behavior.” |
| Health | “No dogs with contagious conditions may be checked in.” |
| Supplies | “Owners should bring the dog’s regular food to avoid digestion issues.” |
| Behavior | “Aggressive behavior may lead to early pick-up at owner’s expense.” |
6.2 Health & Vaccination Requirements
Most dog hotels require updated vaccination records, proof of flea and tick prevention, and confirmation that the dog does not have any contagious conditions. If a dog takes medication, owners should provide clear instructions and the correct doses. Stating these requirements clearly helps owners prepare and reduces last-minute issues at check-in.
6.3 Breed, Size, and Age Policies
Dog hotels usually define simple rules about age limits, size or weight restrictions, breed acceptance, and behavior expectations. Some hotels accept puppies; others may only take fully vaccinated dogs. Policies should be written in clear, neutral language so owners know exactly whether their dog is a good fit before submitting a booking request.
6.4 Safety Standards and On-Site Procedures
Your hotel should maintain consistent safety practices to ensure a secure environment. Safety procedures are essential for creating a reliable environment for both dogs and staff.
Most safety practices happen behind the scenes, but they directly influence comfort, cleanliness, and overall guest satisfaction.
You can describe your general approach in a short paragraph, then highlight the most important operational points in a compact list.
Core safety essentials include:
- Secure fencing, locked gates, and monitored play areas
- Clean, sanitized rooms with proper waste management
- Staff trained in dog handling and group supervision
- Clear separation between rest, play, and feeding zones
Additional internal procedures such as emergency contacts, temperature control, and daily cleaning routines can be mentioned directly in your description or included in your house rules.
6.5 Incident Reporting and Recording
If an incident happens:
- Record what occurred
- Notify the owner promptly
- Provide factual details
- Include photos if relevant
- Document any veterinary instructions
- Update your internal records
This professional approach reduces disagreements and keeps everyone protected.
6.6 Emergency Preparedness
Hotels should have documented procedures for:
- Fire emergencies
- Extreme weather
- Escapes or missing dogs
- Illness or injury
- Power outages
- Flooding
Preparedness is both a safety requirement and a trust factor for your guests.
7. Payments, Payouts, Taxes & Invoices
Dog Hotel Near Me works with partners of all sizes, so we keep payments and payouts as simple and transparent as possible. This section explains how money flows through the platform, what you can expect on your payout schedule, and how to manage invoices, fees, and tax requirements.
7.1 How Payments Work on Our Platform
Depending on the setup preferred by each partner, payments may be processed:
- Directly by the hotel (guest pays on arrival)
- Directly through Dog Hotel Near Me using our secure payment provider
- A hybrid model, where deposits are paid online and the remainder is paid at check-in
Regardless of model, all charges must be clearly displayed in your listing.
When Dog Hotel Near Me processes the payment
- The guest pays during booking on our platform.
- Funds are securely handled by our payment provider (e.g., WooCommerce + payment gateway).
- We automatically deduct our service fee.
- You receive your payout according to your payout schedule.
This provides a seamless experience for both partners and guests.
7.2 Your Payout Schedule
Partner payouts occur based on the agreed payout structure.
Typical payout cycle
| Payment Type | Payout Timing |
|---|---|
| Online Prepayments | Released shortly after the guest checks in (or based on your agreement). |
| Deposits | Paid out according to your deposit rules. |
| Service Fees | Automatically deducted before payout. |
You can see your upcoming payouts and balances in the Withdraw area of your Partner Dashboard and in Reports → Statement.
7.3 Understanding Fees & Commission
Dog Hotel Near Me charges a small service fee for:
- Platform maintenance and hosting
- Booking processing
- Customer support
- Partner support
- Marketing and exposure
Where to view your fees
You can view all service fees and commission details directly inside your Partner Dashboard. Each booking clearly displays the fee deducted, and your monthly payout summaries include the complete breakdown.
All documents are stored under your finance or payout section so you can download them whenever needed.
7.4 Issuing & Receiving Invoices
Both you and Dog Hotel Near Me may need invoices for accounting purposes.
You may need to issue invoices for:
- The guest’s stay
- Additional services (e.g., grooming, extended care)
- Late pick-up fees
- Medical or emergency charges
We provide invoices for:
- Service fees
- Platform charges
- Any additional partner-side billing
Invoices can typically be found in:
- Reports → Statement
- Your emailed monthly statements
7.5 Taxes & Legal Requirements
Partners must handle their own tax obligations, including VAT, sales tax, pet-boarding taxes, and income reporting. Any local regulations specific to your municipality or region also apply. These requirements vary, so it’s best to confirm what applies to your business and clearly communicate any tax-related details in your listing if relevant.
Best practice
As a best practice, add a line in your listing stating:
“Local taxes may apply depending on your region. These will be clearly communicated before booking confirmation.”
7.6 Refund Rules & Handling Refunds
Refunds depend on your hotel’s cancellation policy, whether payment was made online or at the hotel, and whether the booking type is refundable. Example on dependencies:
- Your hotel’s cancellation policy
- Whether payment was made online or at the hotel
- Whether the booking is refundable
If payment was processed by us
- We handle the refund transaction.
- You confirm the amount eligible for refund.
- Funds are returned to the guest.
- Your payout is adjusted accordingly.
If payment was handled directly by you
- You must return the payment manually.
- Follow your local refund rules.
- Communicate clearly with the guest.
8. Support, Issues & Reporting
We want partners to feel supported at all times. This section explains how to contact Partner Support, what information to provide, how to report bugs or listing issues, and how to escalate complaints when needed.
8.1 How to Get Partner Support
Partners can reach us through our primary contact method:
Email: partners@doghotelnearme.com
We aim to respond quickly depending on workload and urgency.
Support Topics We Handle
- Account issues
- Listing approval delays
- Booking questions
- Technical problems
- Incorrect prices or availability
- Suspicious activity
- Payment questions
You can also check the Announcements tab in your dashboard for important updates and news from Dog Hotel Near Me.
8.2 When You Should Contact Support
You should contact Partner Support whenever something prevents you from managing bookings or maintaining an accurate listing. This includes issues such as trouble updating availability, unexpected price changes, dashboard errors, payment discrepancies, or anything that looks suspicious. If a guest cannot complete a booking, if messages aren’t sending, or if your listing displays incorrect information, support can help resolve it quickly and guide you through next steps.
8.3 Reporting Technical Issues
If something in the dashboard or website is not working correctly, send:
- A clear description of the issue
- Screenshots if possible
- Booking ID (if relevant)
- Browser/device used
- Steps to reproduce the issue
Example report
“When I click ‘Save Room Type’, the page reloads without saving. Using Chrome on Windows. This happens every time I try to update the Deluxe Room.”
This helps us identify and fix issues efficiently.
8.4 Reporting Incorrect Listing Information
If a listing shows incorrect:
- Prices
- Availability
- Photos
- Room descriptions
- Amenities
- House rules
Send us the correct information so we can update it or approve your edits.
8.5 Security & Fraud Concerns
Examples of security concerns:
- Suspicious bookings
- Fake guest profiles
- Attempts to access your account
- Phishing emails pretending to be Dog Hotel Near Me
- Requests for money outside the normal process
If this happens:
- Do not respond to suspicious messages.
- Change your account password immediately.
- Contact us with details.
Security is a shared responsibility, and we take reports very seriously.
8.6 Complaints & Escalations
Examples of situations that may need escalation include incorrect listing pauses, delayed payouts, unresolved guest disputes, or technical errors that affect your visibility or booking flow. When this happens, provide the context, booking reference if relevant, and any supporting details so the issue can be reviewed thoroughly.
8.7 Emergency Support Situations
Contact us immediately if:
- Your listing goes offline unexpectedly
- A major payment issue is affecting guests
- Bookings are not syncing with availability
- You suspect a data breach related to your account
While we cannot resolve emergencies with guests directly, we can assist with:
- Forwarding messages
- Restoring listings
- Checking for system-wide issues
9. Performance, Rankings & Reports
Your visibility on Dog Hotel Near Me matters. This section explains how your dog hotel’s ranking works, what influences your position on search pages, and how you can improve your performance over time. We also cover analytics tools, conversion insights, and best practices for staying competitive.
9.1 How Rankings Work on Dog Hotel Near Me
We use a fair and transparent ranking system to help dog owners find suitable accommodation quickly. Listings are ordered based on a mix of user-focused factors, such as:
Core Ranking Factors
- Relevance to the search (location, availability, filters applied)
- Listing completeness (photos, descriptions, amenities)
- Price competitiveness
- Guest experience indicators (reviews, communication speed)
- Overall availability (rooms open year-round or seasonally)
- Response reliability (confirming bookings promptly)
- Cancellation flexibility
We do not accept payments to artificially boost rankings.
Your placement is dynamic and may change depending on:
- Seasonal demand
- Search filters
- How frequently you update information
- Your performance metrics
9.2 Improving Your Visibility
Improving visibility starts with clear, complete, and well-presented listings. High-quality photos, accurate descriptions, and transparent policies help dog owners understand what you offer and reduce uncertainty. Listings that feel trustworthy and easy to read naturally attract more clicks and bookings.
Your responsiveness also plays a major role. Partners who confirm or reply quickly tend to rank higher and receive more reservations because reliability improves both guest experience and booking conversions. Keeping availability updated is equally important; outdated calendars cause failed bookings and lower performance scores.
Finally, competitive pricing increases your exposure. Regularly reviewing your rates and comparing them to similar hotels in your region helps you stay relevant. When in doubt, focus on accuracy, clarity, and consistency; these factors contribute more to visibility than anything else on the platform.
9.3 Listing Health Score
Your dashboard may show a Listing Health Score, which helps you understand your strengths and weaknesses.
Components May Include:
| Category | What It Measures |
|---|---|
| Content completeness | Are photos, descriptions, and rooms fully detailed? |
| Availability accuracy | Do your dates reflect real availability? |
| Response performance | Do you confirm or reply promptly? |
| Guest satisfaction | Reviews and ratings (when available). |
| Policy transparency | Clear rules, prices, and dog requirements. |
Improving low-scoring areas boosts your ranking.
9.4 Analytics & Reports in Your Dashboard
Partners can access performance data inside Partner Dashboard > Reports, including:
Key Metrics
- Total bookings received
- Booking conversion rate
- Page views and impressions
- Most popular room types
- Price competitiveness
- Seasonal trends
- Cancellations by reason
These reports help you adjust pricing, policies, and availability to maximize bookings.
9.5 Understanding Conversion Data
Conversion insights show how users interact with your listing:
- How many people viewed your property
- How many clicked to see rooms
- How many started a booking
- How many completed the booking
Low conversion usually indicates:
- Prices are too high
- Photos are low quality
- Missing details
- Policies are too strict
- Availability is too limited
Small improvements often lead to significant increases in bookings.
9.6 Common Ranking Questions
“Why did my ranking drop?“
Usually due to price changes, reduced availability, slower response times, or incomplete updates.
“Can I pay to improve ranking?“
No. Ranking is performance- and relevance-based only.
“How often does the algorithm update?“
Continuously — listings adjust in real time as data changes.
10. Policies, Rules & Best Practices
This section outlines the policies all partners must follow, plus optional best practices that help ensure smooth operations, satisfied guests, and long-term success on the platform.
10.1 Platform Policies for Partners
Our partner policies ensure that guests always receive clear, accurate, and safe service. These rules maintain trust across the platform and help create a professional, reliable booking environment for dog owners. Most requirements revolve around honesty, safety, and legal compliance, and should be reflected in every listing.
Core partner responsibilities include:
- Providing accurate and up-to-date information in listings
- Maintaining a safe, clean, and humane environment
- Following local laws and business regulations
- Communicating clearly and promptly with guests
Other expectations such as honoring confirmed bookings, keeping account details secure, avoiding misleading content, and offering transparent pricing can be explained within your general property description or policy section.
10.2 Listing & Content Requirements
Mandatory Listing Standards
Every listing must include:
- A clear description of your property
- Room types and amenities
- Accurate pricing
- Check-in and check-out times
- Dog size, breed, and vaccination requirements
- Clear house rules
- Contact details
- At least 4 high-quality photos
Prohibited Content
- Misleading claims
- Fake discounts
- Photos that do not represent your facilities
- Content copied from competitors
- Offensive language or unsafe suggestions
10.3 Dog Care, Safety & Welfare Requirements
Required care standards ensure basic safety and wellbeing for every dog. These include secure facilities, safe play areas, clean sleeping environments, access to fresh water, temperature-controlled rooms, proper supervision, and verification of vaccinations before check-in.
Recommended practices, such as sending daily updates, providing enrichment activities, or offering optional grooming services, can be mentioned briefly to help highlight the unique strengths of your hotel without overwhelming the listing.
10.4 Guest Communication Guidelines
Communication directly affects reviews and repeat bookings.
Best Practices
- Respond within hours, not days
- Use polite, concise, informative messages
- Confirm special requests clearly
- Provide arrival instructions
- Share emergency contact details
Avoid cancelling for preventable reasons — reliability is a major ranking factor.
10.5 House Rules & Policies
Define your rules clearly to avoid misunderstandings.
Examples of Common Rules
- Drop-off and pick-up windows
- Feeding instructions
- Medication rules
- Behavior expectations
- Vaccination requirements
- Breed or size restrictions
Clearly listed rules = fewer disputes.
10.6 Health, Safety & Hygiene Standards
Partners must maintain:
- Clean bedding and surfaces
- Regular sanitization
- Secure enclosures
- Proper waste disposal
- Safe food handling
- Emergency first-aid kits
- Staff trained in handling nervous or reactive dogs
These standards protect both animals and your reputation.
10.7 Handling Emergencies & Incidents
If a dog becomes sick, injured, or exhibits behavior that requires attention, partners should act quickly and responsibly. Start by contacting the owner immediately, explaining what happened in clear, factual terms. Provide any relevant details such as symptoms, behavior changes, or involved animals.
Document the situation thoroughly, including photos or notes if helpful. Follow your hotel’s established emergency procedures and seek veterinary care when necessary. Once the situation is under control, inform Dog Hotel Near Me so we can assist with record-keeping and support if follow-up actions are required. Being transparent, calm, and well-prepared helps maintain trust and prevents misunderstandings.
10.8 Breach of Rules or Policy Violations
Policy breaches may result in:
- Warnings
- Temporary listing suspension
- Removal from the platform in severe cases
We always aim for fair and reasonable resolutions.
11. Security, Technical Issues & Support for Partners
This final section covers how to get help, report issues, and keep your account secure. It also explains how we handle bugs, outages, unauthorized access, and platform problems that may affect your operations.
11.1 Keeping Your Partner Account Secure
Your partner account contains sensitive operational data, so basic security habits are important. Always use a strong, unique password, enable two-factor authentication whenever possible, and avoid sharing access details with staff members who don’t need them.
If anything feels unusual – such as unexpected price changes, login notifications from unknown locations, or emails requesting password resets you didn’t initiate – secure your account by logging out on all devices, changing your password, and contacting Partner Support. Quick action prevents small issues from becoming serious security concerns.
11.2 Recognizing Suspicious Activity
Unusual signs may include:
- Unexpected price changes
- Availability modified without your action
- Emails about password resets you didn’t request
- Login notifications from unfamiliar locations
- Guests reporting odd messages or cancellations
If you suspect unauthorized activity, contact support immediately. We can temporarily lock your account while investigating.
11.3 Reporting Security Issues or Technical Problems
You can report any technical issues, platform glitches, or security concerns through:
- Email: partners@doghotelnearme.com
Common Issues You Can Report
| Issue Type | Examples |
|---|---|
| Account issues | Login problems, password resets not working |
| Listing issues | Errors updating photos, descriptions, prices |
| Booking issues | Missing confirmations, duplicate requests |
| Payment issues | Failed payments, incorrect payout data |
| System errors | Page not loading, dashboard glitches |
| Security concerns | Suspicious logins, data exposure risks |
We aim to acknowledge urgent matters quickly and resolve them as soon as possible.
11.4 Submitting a Complaint
Partners may submit complaints about:
- Incorrect listing information
- Platform errors affecting bookings
- Unfair reviews
- Payment-related disputes
- Communication issues
- Operational concerns
How to Submit a Complaint
Send an email with:
- Your hotel name
- Partner ID (if applicable)
- Detailed explanation of the issue
- Screenshots or timestamps
- Booking reference (if relevant)
We investigate fairly and transparently.
11.5 System Outages & Downtime
While rare, outages can happen due to hosting updates, traffic spikes, or external factors. We prioritize recovery and restore services as fast as possible.
Critical services like booking forwarding are safeguarded, and we publish updates if downtime is extended. No partner is penalized for platform-side technical issues.
Your data remains safe during outages.
11.6 Scheduled Maintenance
Occasionally, system updates require maintenance windows. When possible, we notify partners in advance (dashboard notice or email).
Typical Maintenance Includes
- Security upgrades
- Performance improvements
- Feature enhancements
- Bug fixes
Downtime is usually minimal and scheduled during low-traffic hours.
11.7 How to Contact Partner Support
You can reach us anytime for assistance, technical support, or general questions.
Partner Support Contacts
- Email: partners@doghotelnearme.com
- Support Request: Through Partner Dashboard
- Response Time: Typically within 24-48 hours, depending on volume
For urgent matters (security breaches or booking-critical issues), write URGENT in the subject line.
Conclusion: Your Success Is Our Success
At Dog Hotel Near Me, we’re committed to helping dog hotels succeed by offering a platform designed for clarity, trust, and long-term growth. This Partner Help Center gives you everything you need to:
- Manage your listings effectively
- Understand bookings, payments, and policies
- Improve visibility and performance
- Communicate clearly with dog owners
- Maintain high welfare and safety standards
- Get help when technical issues arise
- Build a stable, trustworthy presence on the platform
We believe in easy-to-use tools, transparent processes, and a supportive partnership with every hotel listed on our platform.
If you ever need assistance, clarification, or guidance, our team is here to help.
Thank you for being part of Dog Hotel Near Me.