Disputes or misunderstandings can occasionally occur, whether they involve bookings, payouts, listing details, or communication between dog owners and hotels. This page explains how to handle issues that affect bookings made through Dog Hotel Near Me. It shows where to start, how to submit a dispute or concern, and what to expect from our review process.
Please note that this page provides general guidance only. Dog Hotel Near Me is a platform that connects dog owners with independent accommodation providers. We cannot offer legal advice or guarantee specific outcomes. All on-site agreements and services between you and your guests remain your responsibility as a business owner.
Table of Contents
1. What This Page Covers
This page explains how to report problems related to your listing, bookings, or payouts, how to request a review of an issue, and what normally happens once our support team begins looking into it. The goal is to help you handle issues efficiently and reduce confusion when something unexpected happens.
The focus is clarity, not liability. Nothing here should be read as a promise of compensation, arbitration, or legal entitlement. Instead, it provides a practical process you can follow so problems are documented, understood, and, where possible, resolved smoothly.
2. Overview of Common Issues
Before submitting a dispute or concern, it helps to identify what type of issue you are dealing with. The table below summarizes the most frequent categories and the recommended first step.
| Type of Issue | Examples | Where to Start |
|---|---|---|
| Booking or Guest Issue | Wrong dates, unclear dog details, no-shows, guest not following house rules | Check the booking details in your dashboard, review your own policies, then contact the guest or reach out to support if needed. |
| Payment or Payout Question | Missing payout, unexpected commission, refund uncertainty | Review Orders, Withdraw, or Reports for recent activity, then email Partner Support if something still looks incorrect. |
| Listing or Technical Problem | Prices not saving, photos not uploading, availability wrong, dashboard errors | Try refreshing or re-submitting, take screenshots, then contact Partner Support with a short description of what is happening. |
| Policy or Rules Disagreement | Guest disagrees with a rule, confusion about your requirements | Re-check your published policies and explain what applies. Contact support if the information on your listing does not display correctly. |
| Suspicious Activity | Fake bookings, unusual account access, unexpected changes | Secure your account by changing your password immediately, then notify Partner Support so we can review the activity. |
This overview helps you choose the right approach and avoid delays when submitting a request.
3. Step-by-Step: How to Submit a Dispute or Concern
Submitting a dispute should be simple. Providing clear information from the start helps us review your case faster. Use the steps below as a checklist.
Step 1 – Identify the issue clearly
Before contacting us, take a moment to double-check the booking details in your dashboard, your own listed policies, and any payout or order information in the Orders, Withdraw, or Reports sections. Many misunderstandings come from outdated or overlooked information, so confirming these details first often resolves the issue or makes your dispute much clearer.
Step 2 – Gather the necessary information
Prepare the key details you will need: the booking reference number (if relevant), the guest name, the date or time the issue occurred, and any useful screenshots of errors, payouts, or communication. Add a short summary explaining what happened and what you believe is wrong. Clear, concise information helps us process your request more quickly.
Step 3 – Submit your dispute by email
Send your information to: support@doghotelnearme.com.
Use a descriptive subject line, for example:
“Dispute Request – Booking #12345”,
“Payout Clarification – Hotel Name”, or
“Technical Issue – Calendar Not Updating”.
All partner dispute submissions are handled by email so we can track them accurately and review them in order.
Step 4 – Keep to the same email thread
If you need to add more screenshots or clarify details later, reply to the same email chain rather than starting a new one. This prevents duplicate cases and ensures your dispute is reviewed as one complete, consistent conversation.