Frequently Asked Questions (FAQ)

Dog Hotel Near Me is an online platform that helps you find, compare, and book trusted dog hotels based on your location and needs. We connect you with independent dog accommodation providers but do not operate the hotels ourselves.

No. All hotels are independent businesses. We simply provide the tools that let you compare options and submit booking requests directly to them.

You choose a dog hotel, select your dates, enter your dog’s details, and complete the booking form. Depending on the hotel’s settings, your booking may require payment during checkout, receive instant confirmation, or be forwarded to the hotel for manual approval.

Yes. Browsing, comparing, and submitting bookings through our platform is free for users. If you pay online, the payment is processed securely through our system, and the hotel receives their share automatically.

Each hotel manages its own services, rules, and standards. We aim to list reputable providers, and where available, you can view details, services, and user reviews to help you make an informed choice.

Select a dog hotel, choose your dates, enter your dog’s information, and complete the booking form. Depending on the hotel, your booking may be confirmed instantly, require online payment, or be reviewed by the hotel before approval.

You will receive a confirmation email once your booking is approved. Some hotels confirm instantly, some confirm after payment during checkout, and others review requests manually.

Yes. Most hotels accept multiple dogs, but availability and extra fees depend on each provider. Simply add the details for each dog during the booking process.

Yes. You can add notes such as feeding routines, medication, behavior preferences, or extra services when submitting your booking.

Yes. Your confirmation email will include the hotel’s contact details, allowing you to discuss any specific needs or questions directly.

Prices are supplied by each dog hotel. Some may include taxes and fees, while others may list them separately. The final price will be displayed during the booking process whenever possible.

Payment methods depend on the hotel. Some accept payment on arrival, while others require a deposit or full prepayment. If payment is made through our platform, it is processed securely through our checkout system. The hotel receives their portion automatically, and our commission is handled within the same transaction.

No. We do not store full card details. Payments are handled by secure third-party processors.

Prices may vary due to availability, season, services included, or updates made directly by the hotel. The hotel’s posted price at the time of booking is the one that applies.

Cancellation guidelines are set by each dog hotel. You can cancel by following the instructions in your confirmation email or by contacting the hotel directly.

Yes, but changes depend on the hotel’s policies and availability. You can request a modification through the contact details provided in your confirmation email.

No. Some hotels offer free cancellation within a specific time frame, while others may charge a fee or have non-refundable rates.

If a refund applies, it will be processed by the dog hotel or the payment provider used during your booking. Processing times vary by hotel and payment method.

If a hotel cancels your reservation, they should inform you directly. We can assist in forwarding your inquiry, but all refund or compensation decisions are made by the hotel.

Most hotels require details such as breed, size, age, behavior notes, medical needs, and feeding routines to ensure a suitable and safe stay.

Many dog hotels require up-to-date vaccinations for safety reasons. Requirements vary by provider, and you may be asked to show proof upon arrival.

You should describe any medical conditions, medication requirements, behavior traits, or care instructions during the booking process so the hotel can prepare accordingly.

Some hotels offer flexible drop-off and pick-up times, often at an additional cost. You can request this when booking or by contacting the hotel directly.

Most hotels allow dogs to bring familiar items, but rules vary by provider. Check with the hotel if you’re unsure.

Not always. Some features may require an account, but most bookings can be completed without one unless the hotel requires additional verification.

Check your spam or promotions folder. If you still don’t see it, contact us and we will resend the confirmation or help verify your booking.

Yes, in many cases. If you create an account later, you can request for your booking to be attached by contacting us with your booking details.

You can update your details directly from your account settings. If something cannot be changed manually, contact support for assistance.

Contact the hotel first to clarify any differences. If something appears incorrect on our platform, you can notify us and we’ll review the listing.

Extra fees may apply depending on services or requirements set by the hotel. If something seems unclear or unexpected, contact the hotel directly for clarification.

Please contact the dog hotel or the payment provider first, as they handle the actual charge. If your booking was paid through our platform, we can assist in reviewing the transaction and forwarding your inquiry to the appropriate party.

Use the contact information in your confirmation email to reach the hotel and request corrections. You can also contact us if you need help forwarding the request.

This depends on the dog hotel. Some include meals and basic care; others offer walks, play sessions, or grooming as add-ons. You’ll see these details on the hotel’s listing or confirmation page.

Some hotels offer photos, videos, or message updates. This varies by provider, so check with the hotel if updates are important to you.

Dog hotels typically follow their own policies for emergencies and may contact you or seek veterinary care if needed. You’ll be informed of any issue as soon as possible.

Commonly requested items include vaccination proof, food, medications, and optional comfort items like blankets or toys. Requirements vary by hotel.

You must be at least 18 years old to make a booking through Dog Hotel Near Me.

Policies vary by hotel. Some accept puppies; others require dogs to be fully vaccinated or of a certain age.

Some hotels may have restrictions based on size, breed, or temperament. These rules are set by each provider.

Many hotels require vaccination records or medical documentation. You will see any specific requirements during the booking process.

Hotels may offer discounted or limited availability rooms with stricter cancellation rules. These policies are determined by each hotel.

You can reach us anytime at:
support@doghotelnearme.com

Most booking-related matters – changes, cancellations, special requests – should be handled directly with the dog hotel. If you need help or the hotel isn’t responding, you can contact us and we’ll assist by forwarding your request.

Include your name, booking reference, hotel name, and any relevant dates so we can help you quickly.