This Frequently Asked Questions page is designed to help you understand how Dog Hotel Near Me works and what to expect when browsing, comparing, or booking dog hotels through our platform. We know that leaving your dog in someone else’s care is an important decision, so we’ve gathered the most common questions users ask before, during, and after making a reservation.
Here you’ll find information about bookings, payments, cancellations, dog requirements, account issues, and what to do if something doesn’t go as planned. If your question isn’t answered here, you’re welcome to contact us and we’ll be happy to assist.
Table of Contents
1. General Questions
What is Dog Hotel Near Me?
Dog Hotel Near Me is an online platform that helps you find, compare, and book trusted dog hotels based on your location and needs. The platform connects you with independent dog accommodation providers but does not operate the hotels.
Do you run the dog hotels listed on your website?
No. All listed hotels are independent businesses. The platform only provides comparison tools and booking functionality.
How does the booking process work?
You select a dog hotel, choose dates, enter your dog’s details, and submit the booking form. Depending on the hotel, your booking may require payment, be confirmed instantly, or be reviewed manually.
Is Dog Hotel Near Me free to use?
Yes. Browsing, comparing, and submitting bookings is free. If you pay online, the payment is processed securely and the hotel receives its share automatically.
How do I know if a hotel is trustworthy?
Each hotel manages its own rules and standards. You can review hotel details, services, and user reviews on the platform when available.
2. Booking and Reservations
How do I make a booking?
Select a dog hotel, choose dates, enter your dog’s information, and complete the booking form. Depending on the hotel, confirmation may be instant, require payment, or be manually reviewed.
How will I know my booking is confirmed?
You will receive a confirmation email once the booking is approved. Some hotels confirm instantly, others after payment, and some only after manual review.
Can I book for more than one dog?
Yes. Most hotels accept multiple dogs, but availability and additional fees vary. Enter the details for each dog during the booking process.
Can I include special requests for my dog?
Yes. You can add notes about feeding routines, medication, behavior, or extra services during booking.
Can I contact the dog hotel before arrival?
Yes. Your confirmation email includes the hotel’s contact details for any questions or specific needs.
3. Prices and Payments
Are the prices shown final?
Prices are provided by each dog hotel. Some include taxes and fees, while others list them separately. The final price is shown during booking whenever possible.
How do I pay for my booking?
Payment methods depend on the hotel. Some accept payment on arrival, others require deposits or full online payment. Payments processed through the platform are handled securely, and the hotel receives its portion automatically.
Do you store payment details?
No. The platform does not store full card details. Payments are handled by secure third-party processors.
Why is the price different from what the hotel quoted me?
Prices may differ due to availability, season, included services, or hotel updates. The price shown at the time of booking is the one that applies.
4. Cancellations, Changes, and Refunds
How do I cancel my booking?
Each hotel sets its own cancellation rules. You can cancel by following the instructions in your confirmation email or by contacting the hotel directly.
Can I change my booking dates or details?
Yes, but changes depend on hotel policies and availability. Request modifications using the hotel’s contact information in your confirmation email.
Are cancellations always free?
No. Some hotels offer free cancellation within a certain timeframe, while others may charge a fee or offer non-refundable rates.
How long do refunds take?
If a refund applies, it is processed by the hotel or the payment provider used. Processing times vary based on hotel policy and payment method.
What if the hotel cancels my booking?
If a hotel cancels, they should notify you directly. The platform can help forward your inquiry, but refund and compensation decisions are made by the hotel.
5. Booking Information and Dog Requirements
What information do I need to provide for my dog?
Most hotels require details such as breed, size, age, behavior notes, medical needs, and feeding routines to ensure a safe and suitable stay.
Are vaccinations required?
Many hotels require up-to-date vaccinations for safety reasons. Requirements vary by provider, and you may need to show proof on arrival.
What if my dog has special needs or behavioral issues?
You should include medical conditions, medications, behavior traits, or care instructions during your booking so the hotel can prepare properly.
Can I request early drop-off or late pick-up?
Some hotels offer flexible drop-off and pick-up times, sometimes for an extra fee. You can request this when booking or by contacting the hotel.
Can my dog bring toys, food, or bedding?
Most hotels allow familiar items, but policies vary. Contact the hotel if you are unsure.
6. Account and Email Issues
Do I need an account to make a booking?
Not always. Some features may require an account, but most bookings can be completed without one unless a hotel requires extra verification.
I didn’t receive my confirmation email. What should I do?
Check your spam or promotions folder. If it isn’t there, contact support to resend the confirmation or verify your booking.
Can I add a booking to my account if I booked as a guest?
Yes. After creating an account, you can request to have your booking added by contacting support with your booking details.
How do I update my account information?
You can update your information in your account settings. If something cannot be changed manually, support can assist.
7. Problems With a Booking
The hotel’s information doesn’t match what I saw online. What should I do?
Contact the hotel to clarify any differences. If something appears incorrect on the platform, notify support so the listing can be reviewed.
The hotel requested extra fees that weren’t listed.
Extra fees may apply for certain services or requirements. Contact the hotel directly if something is unclear or unexpected.
I think I was charged incorrectly.
Contact the hotel or payment provider first, as they handle the charge. If you paid through the platform, support can help review the transaction and forward your inquiry.
My booking details are wrong – how can I fix it?
Use the contact information in your confirmation email to request corrections from the hotel. Support can help forward the request if needed.
8. Stay Related Questions
Are meals, walks, or grooming included?
This depends on the dog hotel. Some include meals and basic care, while others offer walks, play sessions, or grooming as optional add-ons listed in the hotel details.
Will I receive updates about my dog during the stay?
Some hotels provide photos, videos, or message updates, but this varies by provider. Contact the hotel if updates are important to you.
What happens if my dog gets sick or injured?
Hotels follow their own emergency policies and may contact you or seek veterinary care if needed. You will be informed as soon as possible.
What should I bring when dropping off my dog?
Common items include vaccination proof, food, medications, and optional comfort items like blankets or toys. Requirements vary by provider.
9. Policies and Restrictions
Are there age restrictions for owners?
Yes. You must be at least 18 years old to make a booking through Dog Hotel Near Me.
Are there age or size restrictions for dogs?
Policies vary by hotel. Some accept puppies, while others require dogs to meet certain age or vaccination criteria.
Are certain breeds restricted?
Some hotels may have restrictions based on breed, size, or temperament. These rules are set individually by each hotel.
What paperwork do I need?
Many hotels require vaccination records or medical documentation. Specific requirements are shown during the booking process.
Why are some bookings non refundable?
Some hotels offer discounted or limited availability rooms with stricter cancellation rules. These policies are determined by each individual provider.
10. Contact and Support
How can I contact Dog Hotel Near Me?
You can reach support anytime at:
support@doghotelnearme.com
Should I contact you or the hotel about my booking?
Most booking related questions such as changes, cancellations, or special requests should be directed to the hotel. If the hotel does not respond, support can assist by forwarding your request.
What information should I provide when contacting support?
Include your name, booking reference, hotel name, and relevant dates to help support handle your request efficiently.