Dog Hotel Near Me (“we”, “us”, or “our”) helps users discover, compare, and book dog hotels based on their location and preferences. Our platform connects pet owners with third party accommodation providers and allows them to view available rooms, submit booking details, and manage reservations.
This Privacy Policy explains how we handle your personal information when you browse our website, create an account, or make a booking. By using Dog Hotel Near Me, you agree to the data practices described in this policy.
Table of Contents
1. Who We Are
Dog Hotel Near Me is an online booking and comparison service designed to make it easy for pet owners to locate trusted dog hotels, review available rooms or services, and complete reservations directly through our platform. We act as an intermediary between users and the dog hotels listed on our website.
We do not operate the accommodation facilities ourselves; instead, we provide the tools that allow users to connect with and book stays from independent third-party providers. Dog Hotel Near Me is the data controller for the purposes of applicable data protection laws.
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise your privacy rights, you can contact us at:
Email: support@doghotelnearme.com
2. Information We Collect
We collect different types of information depending on how you use Dog Hotel Near Me. In general, we only collect information that is necessary to provide our services, process bookings, keep the platform secure, and comply with legal requirements.
2.1 Information You Provide
We may collect information that you choose to share with us when you:
- Browse and use our website
- Make a reservation through our platform
- Contact us for support or questions
This information can include:
- Name and contact details such as email address and phone number
- Booking details such as dates, location, selected dog hotel, room type, and special requests
- Information about your dog, for example breed, size, age, or preferences if required by the hotel (for example if they need to know about behavior, special care, or extra services)
- Account details if you create an account on our site, such as login credentials and saved preferences
- The content of messages you send to us or to a dog hotel through our platform, including reviews or feedback where this feature is available
If a booking requires online payment, our checkout system will collect the information needed to complete the transaction. Full card details are handled securely by our payment partners, and we do not store complete card numbers.
You are not required to provide all of the above information, but if you choose not to, some features or services may not be available.
2.2 Information We Collect Automatically
When you visit or use our website, we may automatically collect certain technical and usage information. This helps us operate the site, keep it secure, and understand how visitors use our services.
This information may include:
- IP address
- Browser type, language, and device information
- Operating system and device identifiers
- Date, time, and duration of your visit
- Pages viewed, clicks, and navigation paths on the site
- Approximate location based on IP address or browser settings, where permitted
- Cookie and similar technology identifiers (see sections 5 and 6 for more details)
We use this information mainly for security, analytics, performance monitoring, and to improve the functionality and user experience of Dog Hotel Near Me.
2.3 Information From Third Parties
We may receive information about you from third parties where this is necessary to provide our services or where you have chosen to interact with us through their tools or services.
This may include information from:
- Dog hotels and pet accommodation providers, for example to confirm a booking, manage changes or cancellations, or handle complaints and support matters
- Payment and e-commerce service providers that support booking and payment processes on our site
- Technical and infrastructure providers that offer hosting, security, analytics, and other platform related services
We only receive and use information from third parties to the extent needed to run our service, process your reservation, support you as a user, improve our platform, or comply with legal obligations.
3. How We Use Your Information
We use the information we collect to operate Dog Hotel Near Me and provide you with a reliable and secure booking experience. This includes using your information to:
- Process and manage bookings you make through our platform, including sending your details to the dog hotel you selected.
- Send confirmations, updates, and service messages, such as changes to your reservation or information needed for your stay.
- Provide customer support, answer questions, and help resolve any issues related to your reservation or use of the website.
- Personalize and improve your experience, such as showing relevant options based on your location, preferences, or past activity.
- Maintain the security and functioning of our website, including fraud prevention, troubleshooting, and performance monitoring.
- Analyze website usage to understand how visitors interact with our platform and to make improvements.
- Comply with legal obligations, such as accounting, fraud prevention, and data protection requirements.
We do not use your personal information for unrelated marketing purposes without your explicit consent.
If we introduce optional newsletters or promotional messages in the future, you will always be able to opt out at any time.
4. How We Share Your Information
We treat your information with care and only share it when necessary to operate our service or when we are legally required to do so.
We may share your information with:
- Dog hotels you choose to book with, so they can manage your reservation and prepare for your dog’s stay.
- Payment processors, if the booking is paid through our platform. These providers securely handle payment information needed to complete the transaction.
- Legal authorities or regulatory bodies, but only when required by law, such as in response to valid requests related to fraud, safety, or legal compliance.
- Trusted providers who support our website, such as hosting platforms, technical support, analytics services, and customer communication tools. These parties are required to handle your data securely and only according to our instructions.
We never sell, trade, or rent your personal data to third parties for marketing or other commercial purposes.
All sharing of information is limited to what is necessary, proportionate, and compliant with applicable data protection laws.
5. Cookies
Our website uses cookies and similar technologies to help it function properly, provide a smooth user experience, and understand how visitors use our platform.
Cookies are small text files stored on your device when you visit a website. They serve a variety of purposes, such as enabling essential site features, remembering your preferences, or helping us analyze website performance.
We may use the following types of cookies:
- Essential cookies
These are required for core website functions, such as navigating the site, loading pages, remembering selected hotels or dates, and processing bookings. The site cannot function properly without them. - Analytics and performance cookies
These help us understand how visitors interact with the website, including which pages are visited, how long users stay, and any errors that may occur. This information is used to improve the overall performance and usability of Dog Hotel Near Me.
You can manage, limit, or disable cookies at any time through your browser’s settings.
Please be aware that disabling certain cookies may affect the availability of some features or prevent parts of the website from functioning correctly.
6. Data Storage and Security
We take reasonable steps to store and protect your personal information securely. This includes both technical safeguards and organizational practices designed to prevent unauthorized access, misuse, or loss of your data.
Measures we may use include:
- Secure servers and protected hosting environments
- Limited access controls, ensuring that only authorized personnel can access personal data
- Encryption where appropriate, including when transmitting sensitive information
- Monitoring and logging to help detect potential issues or unauthorized activity
We retain personal data only for as long as necessary to:
- provide the services you request,
- manage and maintain booking records,
- meet legal, accounting, and regulatory requirements, and
- resolve potential disputes or support inquiries.
When data is no longer needed for these purposes, we take steps to delete it securely or anonymize it so that it can no longer be linked to you.
7. Your Rights
If you are located in the EU/EEA or in a region with similar data protection laws, you have certain rights regarding your personal information. These rights allow you to understand and control how your data is used. Depending on the circumstances, you may have the right to:
- Access your personal data
You can request a copy of the personal information we hold about you. - Correct inaccurate data
If any of your details are incorrect or outdated, you may ask us to update or correct them. - Request deletion
In some cases, you may request that we delete your personal data, for example when it is no longer needed for the purposes for which it was collected. - Restrict processing
You can ask us to limit how we use your information in certain situations, such as while we review any concerns you may have raised. - Object to certain uses
You can object to processing based on legitimate interests, or to receiving communications not required for providing our services. - Request data portability
You may request a copy of your data in a structured, commonly used, machine readable format.
We will respond to all valid requests in accordance with applicable data protection laws.
To exercise any of these rights, please contact us using the email provided in the “Who We Are” section.
We may ask you to verify your identity before processing your request to ensure your information remains protected.
8. Children’s Privacy
Our services are designed for adults and are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors without the consent of a parent or legal guardian.
If we become aware that personal information has been collected from someone under the age of 18 without appropriate consent, we will take steps to delete that information as soon as reasonably possible.
If you believe we have incorrectly collected such information, please contact us immediately.
9. Changes to This Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make changes, we will update the “Last updated” date at the top of the policy.
The latest version of the Privacy Policy will always be available on this page.
We encourage you to review it periodically so you stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy, the way we handle your personal information, or if you wish to exercise any of your data protection rights, you can contact us at:
Email: support@doghotelnearme.com
We aim to respond to all inquiries within a reasonable timeframe. If your question relates to a specific booking, please include enough information for us to locate your reservation so we can assist you more effectively.